How do I get my UPS tracking number?
For tracking information,
please log into your account with your email address and password and
click on your recent order's. Tracking information is updated at
approximately 6:30 PST each evening, M-F. Tracking information is
usually updated within 1 business day, however, in some rare instances,
it may take as long as 72 hours for tracking information to update. If
you have any questions about your order, please don't hesitate to
contact our professional customer service team via phone or
email. Please have your order number available.
Nationwide / Phoenix Metro
and Surrounding Communities
25849 W. Burgess Ln.
Buckeye, AZ
85326
Customer Support:
1-623-594-2023 (9am - 6pm PST, weekdays)
Email: Customer
Service
My UPS tracking number shows billing information received
or does not show updated tracking information. What should I
do?
Sometimes the warehouse draws
extra UPS numbers that do not get used when they discover that the items
can be packaged safely together. This results in "dummy numbers". Should
this occur, you will have multiple UPS tracking numbers initially,
however, you may receive fewer boxes, but notice that those fewer boxes
contain your entire order. In other instances, UPS may miss a scan for a
particular package initially, which will cause the UPS tracking
information to show as billing information received. In this case, it is
recommended the customer wait up to 5 business days from the time the
order was placed before contacting customer service or becoming
concerned. When UPS misses an initial scan, they will correct this issue
by scanning the package in its destination city. In the rare event more
then 5 business days have past since you've placed your order, and your
UPS tracking information still shows as billing information received
please contact our customer service team immediately, and we will
correct this issue for you promptly.
How do I contact UPS?
UPS can be contacted via phone
at: 1-800-PICK-UPS (1-800-742-5877) The Official UPS Website can be
located at: www.ups.com
UPS has my package but they have not delivered it
yet. Why?
To inquire about the delivery
of your package's, Please contact UPS at 1-800-PICK-UPS
(1-800-742-5877). Your local UPS (hub) station determines the priority
of delivery usually based on the shipping method chosen. Pcdilemma.com
makes every effort to process, verify, and ship your items in a timely
manner. We ship most of our items within 1 business day.
What should I do if an item is
delivered damaged?
If the item appears to have
obvious damage by UPS, immediately tell the UPS driver you do not want
to receive this package or call 1-800-PICK-UPS to submit a damaged
shipment claim. If the damaged package was left or someone else signed
for it, there is a grace period of around 5 days in which to file a
damage claim. If a package looks suspiciously damaged, you can tell the
driver to wait and open it to make sure the contents are not damaged.
Should your inspection of the contents reveal they are damaged, you can
refuse the package. If you have any other issues or questions pertaining
to your order not related to UPS, please contact Pcdilemma.com customer
service at 1-623-594-2023.
What should I do if an item is missing from my
order?
If you receive a partial order,
please verify that there are not multiple tracking numbers for your
order or multiple boxes. To do this, go to the UPS website and check
your package status with your tracking number. If you see a view all
tab, please click on it. You may see that some of the packages have been
delivered, while others are scheduled to be delivered either later the
same day or on a different day. UPS will sometimes ship out different
packages on different UPS trucks, thus causing this issue. Check ALL
tracking numbers you have received. Verify you have received all boxes
and checked all packing material for small items. If you are still
missing an item or items, please call Pcdilemma.com customer service at
1-623-594-2023.
Does
Pcdilemma.com deliver to APO or FPO addresses?
Yes, we will deliver to any
APO/FPO addresses. APO/FPO orders are shipped by the United States
Postal Service and orders can take 1 to 2 business days to process and
should arrive within 5 to 10 business day. Unfortunately, we cannot
control the actual delivery time from the USPS for APO/FPO orders. In
some rare instances, it may take up to 2-4 weeks to be
delivered.
Why was
my order sent in multiple packages when it could have all fit into one
box?
Pcdilemma.com keeps the safety
of your packages in mind with regard to both weight and size. If it is
determined all or some of your items may get damaged if shipped in one
box, we will take every precaution necessary to ensure your item's
arrive safely. In some instances, this will result in Pcdilemma.com
having to ship certain orders in multiple boxes. This may also occur if
we ship part of an order from one warehouse, and the remainder of the
order from another.
Why did UPS separate the packages of my
order?
In some cases, when multiple
packages are shipped, UPS may route certain packages on one truck, while
the remaining packages go on another truck. UPS often does this because
of space issues. UPS may not be able to load all the packages onto one
truck, and as a result they have to ship the remaining packages on a
different truck. This may also occur if some items of a specific order
are coming from one warehouse, and the remaining items, from another
warehouse.
Are
shipping costs added cumulatively for each item I order or is it
discounted when multiple items are purchased?
Shipping costs are added
cumulatively. If all the added items of your order qualify for free
shipping, you will receive free shipping on your entire order. If some
items qualify for free shipping and others don't, you will only be
charged for shipping on the non-qualified items. Free shipping will
still be applicable to the qualified items. Our website will
automatically calculate what items qualify for free
shipping.
Does
Pcdilemma.com ship internationally?
Pcdilemma.com does not
currently ship internationally. Currently, we only ship within the
United States, Canada, Puerto Rico and other U.S. territories.
