Our customer service department will give you an RMA
Return Shipping Address in which to ship your returned item's. The RMA
number must be included on the outside label of your shipping box. Our
warehouse is not authorized to accept returns without an RMA number on
the shipping label. RMA numbers are valid for 30 days from the date of
issue.
Customers are responsible for paying all return
shipping costs. Our 30 Day Satisfaction Guarantee applies to any of our
bulk, non-logo products. It does not apply to “Brand Name” products.
Those companies have their own warranty policies. (Please see those
specific manufacturer’s websites for more info).
Should you decide to return any
of our bulk, non-logo products during the 30-day guarantee period, you
will receive credit for any unused or resalable products, just as long
as they are properly packaged and identified. Any missing, damaged or
used products cannot be refunded. Please be sure to include all original
packaging and documentation.
All RMA requests must be
accompanied with a copy of the original purchase invoice or packing
slip. This will help us easily identify your returned items, and ensure
you get maximum credit. Please attach labels on all products, clearly
identifying them with product codes, descriptions, etc., so that they
can be easily recognized and identified by our warehouse personnel and
to assure you receive proper credit. Unlabeled, unrecognizable products
cannot be credited. In some cases, we reserve the right to refuse
returns of certain items, should they be returned for
incompatibility issues, customer error, or if items are returned after
the 30 day grace period. If such returns are accepted, a 15% restocking
fee shall apply. (Other limits and conditions may
apply).
WRONG
ITEMS RECEIVED?
In some rare instances, you may
receive an incorrect product. This may be due to a mistake on our part
and should this happen, we sincerely apologize and ask that you please
call us immediately so we can arrange to have the incorrect shipment
picked up at our expense. We will also ensure that we immediately ship
the correct item's to you promptly.
To return a product for
replacement, please call our customer service department at for us
to issue an RMA. You will need your invoice or packing slip when you
call.
Nationwide / Phoenix Metro
and Surrounding Communities
25849 W. Burgess Ln.
Buckeye, AZ
85326
Customer Support:
1-623-594-2023 (9am - 5pm PST, weekdays)
Email: Customer
Service
Please be aware, that a 15%
restocking fee may apply under the following
conditions:
-
Returning item due to
malfunctions due to software issues, set-up issues or customer
error.
-
Damage from installation of
third-party software/hardware.
-
Re-installation of
software, resetting of CMOS, Virus scanning and deletion.
-
Damage from acts of
tampering or modifying products from their original
condition.
-
Neglect, misuse, or
customer error.
-
Return received with
missing items such as cables, disks, manuals, etc.
-
Changed mind or ordered the
wrong product.
-
Product exceeds the 30 day
grace period.
