What is
the refund policy at Pcdilemma.com?
All requests for a refund
must be made within 30 days from the invoice date. NO refund will be
issued after 30 days. There are certain products, which, once opened,
even if unused, cannot be re-sold as new. Therefore, due to
manufacturers policies, we are unable to issue a refund on open items
for the following: Digital Media and software. If you return a
non-defective item reported as defective, we reserve the right to
return the item to you at your cost.
How do I receive a full
refund?
In order to receive a full
refund, all products should be returned in like new condition. All
items must include their original packaging and documentation, as well
as any accessories. A restocking fee of 15% will be charged if these
conditions aren't met.
May I return an item if I change my
mind?
A full refund will be issued
just as long as the item is unopened, in its original packaging, and
in like new condition. Also, the item return request must be made
within 30 days of the invoice date.
What is an RMA, and is it
mandatory to have an RMA number in order to return a product to
Pcdilemma.com?
RMA stands for RETURN
MERCHANDISE AUTHORIZATION. In order to process a return, you must
request an RMA from our website by simply clicking on the RMA request
link. An RMA will be issued if all return guidelines are met and just
as long as the RMA Request is made within our return or warranty
period for that specific item. Once an RMA number is issued, it will
be valid for 30 days, within which time Pcdilemma.com must receive the
returned products. Please place the RMA number issued to you on ALL
boxes containing the returned items. RMA numbers will not be extended,
modified or reissued from their original
request.
What If I return a package to Pcdilemma.com without an
RMA?
Please do not return any
unauthorized items to Pcdilemma.com, as they will be
refused.
How do I acquire a Return Merchandise Authorization
number (RMA#)?
Please click here to request
an online RMA. We ask that all RMA's be requested through email for
your convenience. I you require an RMA, please give a detailed
description of the reason you are requesting an RMA. Please include a
daytime telephone number so a representative from our returns
department can contact you if needed. It usually takes 48 hours
for one of our representatives to contact you, via email or telephone
to provide your RMA number and return instructions to
you.
May I
exchange items returned for a different product?
Currently, we are only
offering RMA refunds for replacement for the same item that is being
returned. We do not exchange returned items for items that are
different from that being returned. If you'd like to return an item,
and the return or warranty period hasn't been exceeded, we recommend
that you request an RMA Refund, and then simply purchase whichever
item you like.
How do I check the status of my
RMA?
Please use the RMA Status
link at the bottom of our website to track your RMA, or you can simply
call our returns department, at 1-623-594-2023 In order
to expedite the process, please have your original order number, RMA #
and tracking number of the return package
available.
How long does it approximately take before I see a
refund in my account?
A refund is usually processed
within 5-10 business days from the time we receive the
return.
I am
certain that my return arrived at Pcdilemma.com; yet, Pcdilemma.com
has yet to mark it as received, why?
The reason for this is
usually because it takes 1-2 business days for an RMA to process once
we do receive the return. In some cases, we may very well have
received a specific return, but it simply hasn't been posted, which is
why no information is available to you.
Is it necessary to return each
individual accessory when I send in a return, and what should I
include with my RMA?
It is required to return all
accessories such as cables, manuals, and documents with your RMA, or a
restocking fee may apply.
When and why are restocking fees applied? Also, how
much is deducted when a return is subject to a restocking
fee?
A standard restocking fee of
15% is applied on all RMA's that are returned without the
aforementioned requirements. A 15% restocking will also sometimes
apply to certain items, which cannot be re-sold as new. Please
understand that Pcdilemma.com are not manufacturers of a product,
rather, we are resellers and as a result, if a particular item is
defective, we will absolutely refund or replace that item if it meets
all criteria and is within the refund or warranty
period.
Who
pays for the shipping on a defective item or return shipping fees for
an RMA?
The customer is solely
responsible for any shipping costs incurred to returning a product to
Pcdilemma.com. We know that if an item is received by a customer
as defective, that is not the customers fault, however, that situation
is very rare, and we believe that by offering such a wide array of
products at exceptional prices, our customers will realize, that in
the unfortunate event a defective item is received, paying for
shipping the defective item back to us is not unreasonable. Our return
policy doesn't differ much from that of a major retailer such as
Wal-Mart. If a customer purchases an item at Wal-Mart and later finds
it to be defective, Wal-Mart will not credit you should you ship the
package back to them. Nor will they reimburse you for your time and
gas should you drive the package back. We, at Pcdilemma.com are very
reasonable and will work with any customer to ensure they are happy
with their purchase and are completely satisfied from the beginning to
the end. Should any unusual circumstances arise, we will do our level
best to assure we resolve those issues in the best way we know
how.
Will
Pcdilemma.com cross-ship or send replacement products prior to
receiving an RMA for the original product?
When an item is to be
returned, please see our RMA guidelines. We cannot ship a replacement
product, without first, receiving the original via an
RMA.
I
received an email indicating that the item I am returning is
backordered, out of stock, or no longer available. What happens
now?
If an RMA item is found to
either be out of stock or no longer available, and with our best
efforts, if we are unable to obtain the item, you will be notified via
email or telephone. If the item is backordered, you will have the
option to either wait for us to get stock on that item, and if the
item is no longer available, we will issue a prompt
refund.
I
received an email indicating that the serial number of the item I
returned does not match the serial number of the product I originally
purchased from Pcdilemma.com. What now?
We keep very meticulous
records on the serial numbers for products we ship to our customers.
Sometimes we find that a customer has inadvertently returned an item
that does not belong to Pcdilemma.com. In such a case, the item in
question will be returned to the customer with a request to send the
correct item.
Non-Returnable Merchandise
Certain products on our site
are non-refundable and will be clearly stated as such on our website
or over the phone by our sales representatives prior to you purchasing
any of these products. These items will be clearly listed as NO RETURN
on our website. Often times, these NO RETURN items will be discounted
or promoted products. We encourage any customer interested in
purchasing large, bulk quantities from our site, to first, request a
sample back prior to making a larger quantity purchase.
